FEEDBACK

If you are an existing customer and wish to express feedback, please feel free to do so by using the Contact Us page.

We at decks-online are more than grateful in the satisfaction and happiness through dealing with our customers. Below are just a few feedback messages we have received over the years.



It goes without saying that the first characteristic we always look for in a tradie when embarking on any house projects is trust this is why the first and only call that we make is to Ken Decks Online. The latest project was the fourth time we engaged Ken to look after our project and this time it was to retro fit a pergola with plasterboard ceiling over the deck that he and Gordo built for us 2 years ago. To the uninitiated it appeared to be quite a complex job given the shape of the existing space, but for Ken, it was no problem. Ken offers more than just high quality workmanship at a very reasonable price his attention to detail, invaluable advice, guidance and knowledge, his vast network of quality industry contacts and last, but not least, his valuable side-kick in Gordo, makes Ken Decks Online the first call anyone should make if a building project is being considered - whether it be indoors or outdoors, large or small, simple or complex. Ken can provide his insights and experiences to ensure that it meets with clients expectations each and every time. Thanks again Ken and Gordo for another quality job and experience. The area now looks fantastic and we are over the moon that we can now finally entertain outside as well as have an outdoor space for the kids to entertain their friends as well.

Patrick Nicholls



Hi Ken

Sue and I have really appreciated your upfront approach and in particular your attention to accuracy and detail. We felt right from the start that you had our interests at heart. We just love the job you have done. Please pass on our thanks to Gordo for his suggestion on the steps, have used them heaps already. I will send you some piccies when I get everything cleaned up. Please feel free to send any potential clients of yours to check it out just let us know before hand. Most of all I like that it felt like you were doing the job as a mate despite us only meeting through Robyn and Paul.

Great job mate!



G'day Ken,

Just a quick hello and Happy New Year.

We are really enjoying the deck; it's such a usable space now. The privacy screens are awesome and perfect for some aluminium artwork we got in the pictures attached. I used the Sikkens you suggested; everything looks great and we've had heaps of great feedback about the job you've done. The cypress posts stand out too.

Thanks again for the help and advice!

Kind Regards
Carl Wels



Thank you so much for the work you did on our property - we are really happy with the verandah you built for us, particularly during such a hot spell in Melbourne. Your professionalism, responsiveness and consultative approach gave us absolute confidence that you would do a great job and we were not disappointed. We will definitely be recommending you to our friends and family. Warmest regards, Claudia and Jim Pauline and I would like to say thankyou for the carport you recently built for us. Your advise on size and design helped us achieve what we were after.

It looks great blends with the house and does what it was designed to do. We have run out of projects for the time being,but I would highly recommend you for the quality,advise and workmanship that has been carried out at our place. If you have any prospective clients who would like to see an example of your work we would be more than willing to show them what you have done for us.

Regards David and Pauline Rochford.



Dear Ken
Just a short note to let you know how pleased I am with the work that you and Ray have done, its fantastic,once again thank you.

Regards Phillzy



Many thanks to Ken and Gordon who at very short notice built me the perfect carport.Having confidence in your builder is so important and from the first meeting (after a rough but detailed drawing on a piece of paper) I felt that Ken he knew exactly what he was doing.

Excellent work from Kevin and his crew from Complete Ashphalt Driveways.

- Nigel



Ken came highly recommended and we know why - the quality of the workmanship on our deck is superb. Ken is easy to deal with, gives thoughtful input and advice, and made the whole project a hassle free experience.
Andrew and Kerry



Great concept, attention to detail, collaborative and respectful in all negotiations, quality workmanship, beautiful selection of timber, trustworthy and reliable builder, on time and on budget. we could not have been happier with the result. thank you
Geoff and Salli



We recently had our deck completed by Ken from Decks-Online. From the very 1st phone call to the final clean up, we couldn't have been more pleased with result. I work long hours, but that didn't matter, Ken took care of everything and kept me informed of progress on a daily basis. The attention to organisational and planning detail was fantastic, everything Ken promised he delivered on. In regards to the deck, it turned out better than we could have expected, we have a fantastic outdoor space that works really well and looks great. And, Ken arranged for gas, power and painting to be completed, a bonus for me with my working hours. I would recommend Ken and Decks-Online to anyone who wants a fantastic result for a great price with no fuss, hassle or clean up.

Aldo, Ivanhoe.



Could not be more impressed with the craftsmanship and professionalism of Ken and his team. A fantastic carport, well designed and constructed.

Have no hesitation in recommending Ken to potential clients, always a pleasure to deal with.

Ian and Celine Kearney



We engaged Ken to do a large (7m x 13m) decking & under cover pergola area with a scalloped timber edging around our oval shaped pool in the middle of the decking. It was a very demanding job and Ken delivered to our satisfaction. He was very customer focused and made sure we were happy with every stage of the project.

All in all, we are extremely happy with the result as is all our friends & family who visit to enjoy our wonderful new entertaining area. I highly recommend Ken to undertake all manner of jobs of this kind. Thanks Ken, you did a fantastic job for us.

- Daryl Glover



We had Ken and the team build us an 8 x 6 meter timber decking and pergola.

We could not have been happier with the entire process & final result.

Everything was completed ahead of schedule & the craftsmanship was of the highest quality.

He also assisted us with obtaining all required permits, then the best stains to use on the different timbers & how to prepare the decking for staining.

We would definitely recommend Ken & his team for any outdoor project.

- Tony Sharp



Our vision was turned into a great practical reality....

Listening to our needs; flexibility in approach and ideas, as well as attention to detail and high quality work has enhanced our outdoor living area beyond expectations!

- Alan and Maureen Brown



Thoughtful design, exceeded our expectations.

Great workmanship and attention to detail.

- Johan and Helen.